If You get a damaged or defective product, or a product that does not meet the specifications specified in your initial order, You must contact the customer support team via any of the channels listed below;

                 a. Contact no. - 9587920000

                 b. Email us at - prep.cacs.india@gmail.com

                 c. Location -  36 LIC Colony, Opposite Hotel Mansingh Vaishali Nagar, Ajmer, 305001, India

Our policy lasts 48 hours after delivery. If you are unable to do so within 48-hours, we shall not responsible for failure of replace your product.

PrepCACS will check the legitimacy and substance of Your complaint upon receipt, and if PrepCACS is confident that the complaint is legitimate, PrepCACS will notify the relevant Provider of such complaint and request a replacement. However, if You make frivolous and false complaints about the quality and content of the products, PrepCACS maintains the right to take appropriate legal action against You, and You will be solely accountable for all costs spent by PrepCACS in this regard. You expressly acknowledge that the Provider supplying the defective product/service will be entirely accountable to You for any claims that You may have in regard to such defective product/service, and PrepCACS shall not be held liable in any way for the same.

we returns only unused product/service.

To be eligible for a return, your item must be unused and in the same condition that you received it. Products should be returned in their original packaging.

Please confirm that the product's packaging is not damaged or tampered before accepting dispatch of any product. If You notice that the package is damaged or tampered, please decline delivery and notify us as soon as possible. Depending on the nature and category of the product, We may restrict the return process. 

Additional non-returnable items:

• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

• Book with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 48 hours after delivery

Refunds (if applicable)

If a product is returned and accepted by PrepCACS, the value of that product, as initially paid by You during product acceptance or otherwise, will be repaid to You. PrepCACS or the approved payment gateway will credit Your refunds into Your debit/credit card or online accounts or give You with a cheque in this regard at PrepCACS's discretion.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-15 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at prep.cacs.india@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at prep.cacs.india@gmail.com and send your item to:  36 LIC Colony, Opposite Hotel Mansingh Vaishali Nagar, Ajmer, 305001, India.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 36 LIC Colony, Opposite Hotel Mansingh Vaishali Nagar, Ajmer, 305001, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Return products should be perfectly and strongly packaged so that there is no more damages for product during transit.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 5000 INR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.